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Return & Refunds Policy

Overview

Our store uses Printful to produce and ship all merchandise. Because each item is made to order, our returns and refund process follows Printful’s fulfilment guidelines. This policy explains how returns, replacements, and refunds work for all orders placed through our store.

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Made‑to‑Order Products

All products are custom‑printed when you place an order. For this reason, we do not accept returns or exchanges for change of mind, incorrect sizing, or buyer’s remorse.

Please check size guides carefully before ordering.

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Damaged, Misprinted, or Defective Items

If your item arrives damaged, misprinted, or defective, Printful will replace it at no cost.

To request a replacement, contact us within 14 days of receiving your order and include:

  • A description of the issue

  • Clear photos of the product and the problem

  • Your order number

Once verified, we will submit a replacement request through Printful.

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Wrong Address or Delivery Issues

If the shipping address provided at checkout is incorrect or incomplete, Printful cannot offer refunds. If the package is returned to sender, we can reship it, but you will be responsible for the reshipping cost.

If the carrier marks the package as delivered but you did not receive it, we will assist you in lodging an investigation with the carrier. Printful does not provide refunds for lost packages after delivery confirmation.

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Returns for Change of Mind or Sizing Issues

Because all items are printed on demand, we cannot accept returns or exchanges for:

  • Ordering the wrong size

  • Changing your mind

  • Disliking the fit or style

  • Colour differences due to screen display variations

We provide detailed size charts for every product to help you choose correctly.

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Order Cancellations

Orders cannot be cancelled once they enter production. If you need to cancel, contact us immediately — if the order has not yet been sent to Printful, we may be able to stop it.

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Refunds

Refunds are only issued in the following cases:

  • Verified manufacturing defects

  • Incorrect printing

  • Items damaged during shipping

Refunds are not issued for:

  • Wrong size selection

  • Change of mind

  • Lost packages after delivery confirmation

  • Delays caused by carriers or customs

Approved refunds are processed back to your original payment method.

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How to Contact Us

If you need help with a damaged or defective item, please reach out:

Email: chargersrc@outlook.com Include: order number + photos + description of the issue

We’ll respond within 1–2 business days.

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